Night Auditor & Guest Experience Specialist

lodgingdynamics; Whitefish (MT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Benefits package

Job summary

Lodging Dynamics Hospitality Group is seeking a Night Auditor in Montana to greet guests, handle check-ins, and manage financial reconciliations. You will process invoices, respond to guest inquiries, and ensure accurate end-of-day procedures while supporting a high standard of guest satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced hotel environment with opportunities for growth within our hospitality group.

Qualifications

• Excellent communication and math skills.
• Experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication.

Responsibilities

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors, and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all end-of-day (EOD) work is completed.
• Schedule wake-up calls and reservations for the next day.
• Respond to guest inquiries, concerns, and complaints as needed.
• Answer phones and place reservations.

Skills

Communication skills

Math skills

Customer service

Detail orientation

Multitasking

Problem solving

Written & verbal communication

Job description

Lodging Dynamics Hospitality Group is seeking a Night Auditor in Montana to greet guests, handle check-ins, and manage financial reconciliations. You will process invoices, respond to guest inquiries, and ensure accurate end-of-day procedures while supporting a high standard of guest satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced hotel environment with opportunities for growth within our hospitality group.