Night Auditor - TownePlace Suites by Marriott Whitefish

Lodging Dynamics; Whitefish (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at hotel partners and

Paid time off

Wellness program

Benefits: health, dental, vision, 401k

Job summary

Lodging Dynamics Hospitality Group is seeking a Night Auditor to greet guests, check them in, process invoices, and support front desk operations to ensure a smooth stay.

You will respond to guest inquiries, reconcile accounts, schedule wake-up calls, and help maintain a welcoming, accurate, and efficient hotel experience.

We value clear communication, strong math and problem solving, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent communication and math skills.
• Experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Communication

Math

Customer service

Attention to detail

Problem solving

Multitasking

Written communication

Verbal communication

Computer skills

Job description

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Life as a Night Auditor:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

What we're looking for:

• Excellent communication and math skills
• Experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

People-first culture

Travel discounts at hotel partners and franchises

Paid time off

Participation in our Wellness program

Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits