Night Auditor & Guest Experience Specialist

ARK; Katy (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

ARK in Katy, Texas is seeking a night auditor to provide warm guest service while balancing accurate financial procedures overnight. You will handle check-in/out, resolve guest questions, and perform routine nightly audits of hotel accounts.

The role requires a high school diploma or equivalent, a flexible overnight schedule, and strong computer skills. Some college is a plus, and experience with reservation and accounting software is preferred.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent customer service and communication skills are required.
• Experience in the hospitality industry or guest services is preferred, but not required.
• Proficiency with computers is required; experience with reservation and accounting software is desired.

Responsibilities

• Greet and assist guests with a warm, welcoming demeanor, ensuring a positive first impression.
• Efficiently manage the check-in and check-out process, maintaining accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly, enhancing their overall experience.
• Perform nightly audits of hotel accounts, ensuring all financial transactions are accurate and complete.
• Collaborate with the housekeeping and maintenance teams to address guest needs and room readiness.
• Monitor hotel security systems during the night shift, ensuring a safe environment for guests and staff.
• Prepare and distribute daily reports to management, providing insights into occupancy and revenue trends.

Skills

Customer service

Communication

Computer skills

Night shift

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

ARK in Katy, Texas is seeking a night auditor to provide warm guest service while balancing accurate financial procedures overnight. You will handle check-in/out, resolve guest questions, and perform routine nightly audits of hotel accounts.

The role requires a high school diploma or equivalent, a flexible overnight schedule, and strong computer skills. Some college is a plus, and experience with reservation and accounting software is preferred.