Hotel Front Desk Night Auditor

WizeHire, Inc; Katy (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

ARK is seeking a night auditor at Extended Stay America Suites Premier - Katy, TX, to greet guests, manage check-in/out, and perform nightly hotel account audits.

The role requires strong customer service, computer and bookkeeping skills, with preferred hospitality experience and some college coursework. Overnight shifts and flexible scheduling are essential.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent customer service and communication skills are required.
• Experience in hospitality industry or guest services is preferred, but not required.
• Proficiency with computers is required; experience with reservation and accounting software is desired.

Responsibilities

• Greet and assist guests with a warm, welcoming demeanor, ensuring a positive first impression.
• Efficiently manage the check-in and check-out process, maintaining accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly, enhancing their overall experience.
• Perform nightly audits of hotel accounts, ensuring all financial transactions are accurate and complete.
• Collaborate with the housekeeping and maintenance teams to address guest needs and room readiness.
• Monitor hotel security systems during the night shift, ensuring a safe environment for guests and staff.
• Prepare and distribute daily reports to management, providing insights into occupancy and revenue trends.

Skills

Customer service

Communication

Attention to detail

Hospitality experience

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Computer proficiency

Job description

Extended Stay America Suites Premier - Katy, Katy, TX, US

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals.

• Greet and assist guests with a warm, welcoming demeanor, ensuring a positive first impression.
• Efficiently manage the check-in and check-out process, maintaining accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly, enhancing their overall experience.
• Perform nightly audits of hotel accounts, ensuring all financial transactions are accurate and complete.
• Collaborate with the housekeeping and maintenance teams to address guest needs and room readiness.
• Monitor hotel security systems during the night shift, ensuring a safe environment for guests and staff.
• Prepare and distribute daily reports to management, providing insights into occupancy and revenue trends.
• Requires a flexible schedule that allows for overnight shift hours
• High school diploma or equivalent required; some college preferred
• Excellent customer service and communication skills are required
• Experience in the hospitality industry or guest services is preferred, but not required
• Proficiency with computers is required; experience with reservation and accounting software is desired

Compensation

$15 - $16 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!