Night Auditor — Guest Experience & Safety Lead

OTO Development; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) with company match

Life insurance

Tuition assistance

Paid time off

Job summary

OTO Development is seeking a Night Auditor in New York, NY. This role requires obtaining the Fire Life Safety Director license within 180 days and handles reservations, check-ins, and financial transactions while ensuring guest safety and satisfaction.

Night Auditor will maintain desk presence during all hours, stay informed about local attractions, and ensure proper documentation and rate optimization. The position offers benefits and requires strong use of property management systems.

Qualifications

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and credit card processing; maintains confidentiality.
• Able to pass certification tests required to meet brand standards.
• Experience working with a computer, especially data entry.

Responsibilities

• Execute guest reservations, check-in, check-out, payment, and service procedures per brand standards.
• Maintain a friendly, hospitable attitude; stay at the desk during all hours.
• Acquire knowledge of local attractions to assist guests.
• Ensure collections are processed per company policies.
• Maintain control over keys, safe deposits, and guest property.
• Monitor competitor occupancy and rates to optimize pricing.
• Ensure all required documentation is completed timely.
• Quote daily rates and issue credits as needed.
• Perform other duties to support guest satisfaction.

Skills

Property management systems

Emergency responsiveness

Cash handling

Data entry

Guest service

Team collaboration

Customer focus

Tools

Computer literacy

Job description

OTO Development is seeking a Night Auditor in New York, NY. This role requires obtaining the Fire Life Safety Director license within 180 days and handles reservations, check-ins, and financial transactions while ensuring guest safety and satisfaction.

Night Auditor will maintain desk presence during all hours, stay informed about local attractions, and ensure proper documentation and rate optimization. The position offers benefits and requires strong use of property management systems.