Night Auditor - Guest Services (Flexible Schedule)

NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

The NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds is seeking a positive Night Auditor to deliver exceptional guest service at our hotel in New York.

You will assist guests with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication, a friendly demeanor, and the ability to handle challenging situations with poise are essential.

Qualifications

• Friendly and outgoing personality is required.
• Familiarity with hospitality industry standards is preferred.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy is required.
• Ability to resolve issues with a customer-focused orientation.
• Ability to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly outgoing personality

Hospitality industry standards

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

The NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds is seeking a positive Night Auditor to deliver exceptional guest service at our hotel in New York.

You will assist guests with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication, a friendly demeanor, and the ability to handle challenging situations with poise are essential.