Night Auditor — Guest Experience & Security Lead

OTO Development; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Transportation stipend

Food stipend

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development operates the AC Hotel Times Square and is seeking an experienced Night Auditor to join a renowned hospitality team. The role requires handling reservations, check-ins, billing, and guest inquiries with a focus on service excellence and security.

The ideal candidate holds a Fire Life Safety Director License or will obtain it within six months, and is proficient with property management systems.

Qualifications

• FLSD license or completion within 6 months.
• Proficient in property management systems and cash handling.
• Strong guest service orientation and communication skills.
• Ability to respond to emergencies quickly and calmly.

Responsibilities

• Execute reservation, check-in, check-out, and payments per brand standards.
• Maintain a hospitable attitude and be at desk during all hours.
• Know local attractions to assist guests with information.
• Ensure collections including credit card and direct bill per policy.
• Control keys, safe deposits, and guest property securely.
• Monitor competitor rates to optimize pricing.
• Complete required documentation promptly and accurately.
• Quotify daily rates and issue credits as needed.
• Perform other duties to support guest satisfaction.

Skills

Customer service

Cash handling

Emergency response

Communication

Teamwork

Education

Fire Life Safety Director License (FLSD)

Tools

Property management systems

Job description

OTO Development operates the AC Hotel Times Square and is seeking an experienced Night Auditor to join a renowned hospitality team. The role requires handling reservations, check-ins, billing, and guest inquiries with a focus on service excellence and security.

The ideal candidate holds a Fire Life Safety Director License or will obtain it within six months, and is proficient with property management systems.