Night Auditor & Guest Experience Specialist

OTO Development; Oxon Hill (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development in Oxon Hill, MD is seeking a Night Auditor to manage reservations, check-ins/outs, and payments while maintaining a welcoming desk presence around the clock. You will assist guests with local information and ensure secure handling of cash and keys.

The role supports guest satisfaction, with responsibilities including rate monitoring, documentation, and accurate reporting, in a property management environment.

Qualifications

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergencies.
• Experience in accurate cash handling and credit card security.
• Pass certification tests required to meet brand standards.
• Experience working with computers and data entry.

Responsibilities

• Execute guest reservations, check-ins, check-outs, payments per brand standards.
• Maintain a hospitable attitude and be at the desk during all hours.
• Acquire knowledge of local attractions to assist guests.
• Ensure collections, including credit card and direct bill, comply with policies.
• Maintain control over keys, safe deposits, and guest property.
• Monitor competitor occupancy and rates to optimize pricing.
• Ensure all required documentation is completed promptly.
• Quote daily rates and issue credits as needed.
• Perform other duties to support guest satisfaction.

Skills

PMS knowledge

Emergency response

Cash handling & security

Certification tests

Data entry

Teamwork

Customer focus

Communication

Job description

OTO Development in Oxon Hill, MD is seeking a Night Auditor to manage reservations, check-ins/outs, and payments while maintaining a welcoming desk presence around the clock. You will assist guests with local information and ensure secure handling of cash and keys.

The role supports guest satisfaction, with responsibilities including rate monitoring, documentation, and accurate reporting, in a property management environment.