Night Auditor - Guest Experience & Operations

White Lodging; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Paid Parental Leave

401(k) with company match

Vacation/PTO with rollover

Job summary

White Lodging is seeking a Night Auditor to serve as the first point of contact for guests, ensuring a warm welcome and smooth checkout. The role involves front desk duties, balancing daily transactions, and producing accurate reports.

The candidate should have strong communication and customer service skills, be adaptable to night shifts, and able to work with a team in a fast-paced hospitality environment. Prior hospitality experience is a plus but not required.

Qualifications

• Proven ability to communicate clearly with guests and colleagues.
• Strong customer-service orientation and problem-solving mindset.
• Able to adapt to changing priorities and schedules.

Responsibilities

• Assist guests at the front desk in a courteous, efficient manner.
• Balance hotel and restaurant transactions daily across payment methods.
• Follow standard credit, cash-handling, and accounting procedures.
• Run audits and generate reports; record revenues and statistics accurately.
• Explain reports, folios, and procedures to guests or staff clearly.
• Protect guest and hotel information; maintain confidentiality.
• Address guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Team player

Outgoing personality

Job description

White Lodging is seeking a Night Auditor to serve as the first point of contact for guests, ensuring a warm welcome and smooth checkout. The role involves front desk duties, balancing daily transactions, and producing accurate reports.

The candidate should have strong communication and customer service skills, be adaptable to night shifts, and able to work with a team in a fast-paced hospitality environment. Prior hospitality experience is a plus but not required.