Night Auditor & Guest Experience Lead

Theballantyne; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Theballantyne in Charlotte, NC is seeking a Night Auditor to ensure smooth overnight hotel operations. You will reconcile finances, process guest check-ins/outs, and maintain hotel systems.

Key duties include balancing daily revenue, auditing accounts and card charges, generating daily reports, monitoring security, and delivering excellent guest service while coordinating with the Front Office team. Ideal candidates bring experience in hospitality, strong accounting knowledge, and proficiency

Qualifications

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Proficiency in hotel property management systems (PMS).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Balance daily revenue and expenses.
• Reconcile guest accounts and credit card charges.
• Prepare and analyze daily reports.
• Ensure accurate and timely financial reporting.
• Check in and check out guests.
• Assist guests with inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Provide excellent customer service.
• Update and maintain hotel systems and software.
• Troubleshoot system issues and errors.
• Back up and secure important data.
• Monitor security cameras and alarms.
• Conduct regular property inspections.
• Respond to security incidents as needed.

Skills

Hospitality experience

PMS proficiency

Financial principles

Attention to detail

Communication skills

Teamwork

Flexible hours

Problem-solving

Education

High school diploma or GED

Tools

Vision One

Galaxy

Lightspeed

RTP

Job description

Theballantyne in Charlotte, NC is seeking a Night Auditor to ensure smooth overnight hotel operations. You will reconcile finances, process guest check-ins/outs, and maintain hotel systems.

Key duties include balancing daily revenue, auditing accounts and card charges, generating daily reports, monitoring security, and delivering excellent guest service while coordinating with the Front Office team. Ideal candidates bring experience in hospitality, strong accounting knowledge, and proficiency