Night Auditor: Finance & Guest Experience Lead

Hilton Garden Inn Steele Creek; Charlotte (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off (PTO)

Performance-based bonuses

Career growth opportunities

Job summary

Hilton Garden Inn Steele Creek in Charlotte, NC is seeking a reliable Night Auditor to manage front desk operations, perform detailed nightly financial audits, and provide overnight guest services. This full-time role requires precision, strong customer service, and the ability to balance multiple tasks in a fast-paced environment.

You will reconcile revenue, prepare reports, and ensure security during night shifts while upholding company policies and quality standards.

Qualifications

• High school diploma or equivalent; hospitality or accounting education preferred.
• Experience in front desk operations or night audit roles is desirable.
• Strong communication and customer service skills.
• Attention to detail and multitasking in a fast-paced environment.
• Proficiency with hotel PMS software and basic accounting principles.

Responsibilities

• Perform guest check-in/check-out accurately and efficiently.
• Reconcile daily revenue, cash handling, and credit card charges; resolve discrepancies.
• Prepare and distribute Night Audit, Revenue, and Occupancy reports.
• Close the day and generate the Daily Flash Report.
• Ensure compliance with hotel policies and safety procedures.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Technical skills

Cash handling

Flexibility

Education

High school diploma or equivalent

Hospitality or accounting coursework

Tools

PMS software

Job description

Hilton Garden Inn Steele Creek in Charlotte, NC is seeking a reliable Night Auditor to manage front desk operations, perform detailed nightly financial audits, and provide overnight guest services. This full-time role requires precision, strong customer service, and the ability to balance multiple tasks in a fast-paced environment.

You will reconcile revenue, prepare reports, and ensure security during night shifts while upholding company policies and quality standards.