Assistant Front Office Manager - Guest Experience & Revenue

Theballantyne; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne in Charlotte, NC is seeking an experienced Assistant Front Office Manager to support the Front Office Manager in daily operations, guest satisfaction, and revenue optimization.

You will lead front desk staff, oversee check-in/check-out, manage scheduling, monitor KPIs, and assist with budgeting and reports, while ensuring service excellence across all guest touchpoints.

Qualifications

• Experience in hotel front office management.
• Strong leadership and supervisory skills.
• Proficiency with PMS and revenue management knowledge.
• Ability to work flexible hours.

Responsibilities

• Oversee check-in/check-out with accuracy.
• Supervise front office staff and schedules.
• Monitor daily operations and improve processes.
• Assist with room-rate optimization and yield management.
• Prepare reports and manage payroll and forecasting.

Skills

Leadership

Communication

PMS proficiency

Revenue management

Staff supervision

Flexibility

Education

High school diploma or GED

Tools

VisionOne

Galaxy

Lightspeed

RTP

Job description

The Ballantyne in Charlotte, NC is seeking an experienced Assistant Front Office Manager to support the Front Office Manager in daily operations, guest satisfaction, and revenue optimization.

You will lead front desk staff, oversee check-in/check-out, manage scheduling, monitor KPIs, and assist with budgeting and reports, while ensuring service excellence across all guest touchpoints.