Overnight Front Desk Lead | 11pm–7am | Guest Experience

Kaizen Lab Inc.; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. in Charlotte is seeking a motivated Night Auditor to enhance our guests' hotel experience during the overnight shift. This role requires an attentive and courteous individual to manage front office functions and guest interactions efficiently.

The ideal candidate should possess a high school diploma, previous hospitality experience, and effective communication skills. You will ensure guests receive outstanding service while performing essential tasks like handling check-ins and balancing daily reports.

Qualifications

• Ability to work the 11pm – 7am shift.
• Previous hospitality experience preferred.
• Must be fluent in English.

Responsibilities

• Greet and welcome guests in accordance with standards.
• Handle check-ins and check-outs efficiently.
• Balance daily reports and identify errors.
• Train new Night Auditors as requested.

Skills

Effective oral and written communication skills

Customer service

Knowledge of accounting principles

Education

High school diploma or equivalent

Job description

Kaizen Lab Inc. in Charlotte is seeking a motivated Night Auditor to enhance our guests' hotel experience during the overnight shift. This role requires an attentive and courteous individual to manage front office functions and guest interactions efficiently.

The ideal candidate should possess a high school diploma, previous hospitality experience, and effective communication skills. You will ensure guests receive outstanding service while performing essential tasks like handling check-ins and balancing daily reports.