Night Auditor & Guest Experience Lead

Hunter Super Techs - TurnPoint; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision benefits

Paid time off

Tuition assistance

401K savings plan

Job summary

McKibbon Hospitality is seeking a Night Auditor to greet guests overnight, process check-ins and verify registrations, while maintaining a smooth front desk operation. You will manage guest requests, communicate daily events and room status to departments, and uphold the hotel’s standards for service and appearance.

The role requires strong computer skills, basic math, and a professional, friendly demeanor, with the ability to work independently during night shifts.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel front desk or night audit preferred.
• Excellent customer service and professional demeanor.
• Proficiency with computer systems and basic math skills.

Responsibilities

• Greet and assist guests during overnight hours with a welcoming, efficient approach.
• Process guest check-ins, verify registrations, and communicate with departments.
• Maintain knowledge of hotel services, rates, packages and events.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Handle wake-up calls and maintain lobby and front desk areas.
• Communicate shift updates to the following shift and document discrepancies with housekeeping.

Skills

Customer service

Communication

Overnight shift

Computer proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Point-of-Sale system (POS)

Job description

McKibbon Hospitality is seeking a Night Auditor to greet guests overnight, process check-ins and verify registrations, while maintaining a smooth front desk operation. You will manage guest requests, communicate daily events and room status to departments, and uphold the hotel’s standards for service and appearance.

The role requires strong computer skills, basic math, and a professional, friendly demeanor, with the ability to work independently during night shifts.