Night Operations Lead & Guest Experience Auditor

Coury Hospitality; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Coury Hospitality is seeking a Night Auditor to lead front desk operations during the night shift, handling guest requests, nightly reporting, and safety protocols. This role emphasizes guest satisfaction, problem solving, and accurate accounting duties in a bustling hotel environment.

Requirements include prior Night Audit experience and strong customer service skills. You will work a varied night schedule, including weekends and holidays, in a non-exempt, full-time capacity.

Qualifications

• Customer service experience in hospitality settings.
• Experience performing Night Audit duties and balancing accounts.
• Strong verbal and written communication abilities.
• Professional appearance and demeanor are essential.

Responsibilities

• Perform full night audit and posting of daily revenues.
• Prepare and send out all required daily reports.
• Oversee front desk and front office operations at night.
• Ensure guest satisfaction and handle complaints professionally.
• Resolve guest issues and coordinate with security as needed.
• Supervise overnight staff and enforce hotel policies.

Skills

Customer Service

Night Audit

Communication

Professional Appearance

Problem Solving

Multi-tasking

Front Desk Operations

Job description

Coury Hospitality is seeking a Night Auditor to lead front desk operations during the night shift, handling guest requests, nightly reporting, and safety protocols. This role emphasizes guest satisfaction, problem solving, and accurate accounting duties in a bustling hotel environment.

Requirements include prior Night Audit experience and strong customer service skills. You will work a varied night schedule, including weekends and holidays, in a non-exempt, full-time capacity.