Night Auditor: Guest Experience & Front Desk Expert

Holiday Inn Express Newnan, GA; Newnan (GA); In loco; USD 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Descrizione del lavoro

Kana Hotel Group is seeking a front desk associate at Holiday Inn Express Newnan, GA. The role focuses on welcoming guests, handling cash and check-ins, and communicating hotel amenities like free breakfast and fitness facilities.

Responsibilities include verifying credit cards, updating room status, addressing guest inquiries, and maintaining a clean, organized front desk. Prior hospitality experience and a high school diploma are preferred.

Competenze

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Mansioni

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Documents any new commercial customer checking in so that a new account can possibly be opened.
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock.
• Ensures rollaway beds and cribs are where they are shown on computer.
• Responds promptly to any guest inquiries or complaints.
• Offer alternate solution if guest demand cannot be met.
• Covers other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk; clean and organized.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned

Conoscenze

Customer service

Cash handling

Attention to detail

Organized

Greeting guests

Formazione

High School diploma/GED

Descrizione del lavoro

Kana Hotel Group is seeking a front desk associate at Holiday Inn Express Newnan, GA. The role focuses on welcoming guests, handling cash and check-ins, and communicating hotel amenities like free breakfast and fitness facilities.

Responsibilities include verifying credit cards, updating room status, addressing guest inquiries, and maintaining a clean, organized front desk. Prior hospitality experience and a high school diploma are preferred.