Night Front Desk Auditor & Guest Services

Embassy Suites Atlanta/Sugarloaf, GA; Duluth (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a customer-focused Front Desk Associate to deliver exceptional guest experiences at our Duluth, GA property. You will welcome guests, process check-ins and check-outs, handle inquiries, and coordinate with housekeeping and other departments to ensure smooth operations.

Qualified candidates bring previous hospitality or customer service experience, strong cash handling skills, and attention to detail.

Qualifications

• Experience in hospitality or customer-facing roles is required.
• Strong cash handling and math skills are necessary.
• Knowledge of hotel operations and guest services is preferred.

Responsibilities

• Review guaranteed arrivals and verify credit card validity.
• Ensure day-use rooms are marked for housekeeping as needed.
• Explain promotional items and hotel amenities to guests.
• Assist guests with inquiries, complaints, and alternative solutions.
• Maintain front desk areas, greet guests warmly, and support other hotel areas.
• Document accidents and maintain maintenance logs as required.

Skills

Customer service

Attention to detail

Cash handling

Guest relations

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a customer-focused Front Desk Associate to deliver exceptional guest experiences at our Duluth, GA property. You will welcome guests, process check-ins and check-outs, handle inquiries, and coordinate with housekeeping and other departments to ensure smooth operations.

Qualified candidates bring previous hospitality or customer service experience, strong cash handling skills, and attention to detail.