Front Desk Guest Experience Ambassador

Holiday Inn Express Newnan, GA; Newnan (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Newnan, GA is seeking a friendly Front Desk Clerk to greet guests, manage check-in/check-out, and deliver superior service at our Holiday Inn Express property. You will handle cash and card transactions, explain promotions and hotel amenities, coordinate with housekeeping, and respond promptly to guest inquiries or complaints with hospitable solutions.

We offer benefits including medical, vision, dental, 401K, paid time off, bonus opportunities, and employee discounts;

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local area knowledge and hotel amenities.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Balance departments from daily activity report at the end of shift.
• Explain hotel promotions and amenities to guests.
• Respond promptly to guest inquiries or complaints; offer alternatives.
• Maintain housekeeping status updates and room availability.
• Work shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Guest interaction

Education

High School diploma or GED preferred

Job description

Kana Hotel Group in Newnan, GA is seeking a friendly Front Desk Clerk to greet guests, manage check-in/check-out, and deliver superior service at our Holiday Inn Express property. You will handle cash and card transactions, explain promotions and hotel amenities, coordinate with housekeeping, and respond promptly to guest inquiries or complaints with hospitable solutions.

We offer benefits including medical, vision, dental, 401K, paid time off, bonus opportunities, and employee discounts;