Night Auditor & Guest Experience Champion

Mcr-Hotels; Shenandoah (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

TownePlace Suites Houston North/Shenandoah is seeking a dedicated Night Auditor to ensure accurate overnight audit processes, maintain security, and support guest services. The role emphasizes teamwork, hospitality, and adherence to hotel standards.

The position requires a flexible schedule including evenings, nights, weekends, and holidays, with a focus on accurate reporting and guest satisfaction at all times.

Qualifications

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Ability to work well under pace and pressure.
• Must listen, understand, clarify and resolve guest concerns.
• Clear and effective communication with guests and team members.
• Desire to serve all guests.

Responsibilities

• Audit management: complete and send reports by overnight checklist.
• Overnight security: follow procedures for safety and late arrivals.
• Handle incoming mail per daily shift checklist.

Skills

Hospitality experience

Can-Do Attitude

Following guidelines

Pace & pressure

Active listening

Communication skills

Guest service oriented

Time management

Attendance & punctuality

English literacy

Job description

TownePlace Suites Houston North/Shenandoah is seeking a dedicated Night Auditor to ensure accurate overnight audit processes, maintain security, and support guest services. The role emphasizes teamwork, hospitality, and adherence to hotel standards.

The position requires a flexible schedule including evenings, nights, weekends, and holidays, with a focus on accurate reporting and guest satisfaction at all times.