Night Auditor & Guest Concierge

Weekapaug Inn; Westerly (RI); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

Ocean House Management is hiring a Night Auditor/Guest Relations Agent for Weekapaug Inn in Westerly, RI. The role is hourly and involves guest liaison duties across resort and non-resort services, aligned with Forbes standards.

Flexibility for extended shifts and weekends is required during peak season. The position emphasizes guest satisfaction, safety, and proactive service delivery in a luxury setting.

Qualifications

• High school diploma or GED; 1–3 years related experience acceptable.
• Fluency in English, both spoken and written.
• Proficiency with Microsoft Word, Outlook and Excel.
• Experience in luxury hospitality or high-volume guest service is preferred.
• Ability to remain calm, pay attention to detail and work under pressure.

Responsibilities

• Process nightly audit sequences to reset for the next day’s business and verify credit card transactions.
• Maintain security checks of public areas to ensure guest safety.
• Answer phones and attend to guest requests; escalate as needed.
• Check-in/Check-out of hotel guests according to company standards.
• Receive reservations inquiries and book future hotel guests.
• Handle guest challenges and inquiries in person, over the phone or via written communication.
• Provide information on local area and activities; act as concierge when necessary.
• Reconcile credit card charges.
• Keep staff informed using daily reports and maintain confidentiality.

Skills

English fluency

Microsoft Word

Microsoft Outlook

Microsoft Excel

Maestro familiarity

Education

High school diploma or GED

Tools

Maestro

Job description

Ocean House Management is hiring a Night Auditor/Guest Relations Agent for Weekapaug Inn in Westerly, RI. The role is hourly and involves guest liaison duties across resort and non-resort services, aligned with Forbes standards.

Flexibility for extended shifts and weekends is required during peak season. The position emphasizes guest satisfaction, safety, and proactive service delivery in a luxury setting.