Luxury Concierge - Elevate Guest Experiences

The Ocean House; Westerly (RI); On-site; USD 21,000 - 34,000; Part time

Job summary

The Ocean House in Watch Hill, RI seeks an attentive Concierge to welcome guests and arrange personalized services with discretion. You will communicate clearly, provide local area insights, and coordinate dining, activities, and transportation to ensure memorable, seamless guest experiences.

This role requires flexible hours, including weekends and holidays, a hospitality mindset, and a commitment to our Service Excellence standards.

Qualifications

• Past hotel/resort experience preferred in a luxury setting.
• Previous Concierge experience preferred.
• Fluency in English both verbally and in writing.
• Exceptional ability to engage in friendly, polite conversation.
• Physically able to be on your feet for 8 hours per day.
• Flexible to work mornings, evenings, weekends and holidays.
• Maintain confidentiality of guest/employee information and data.
• Uphold Company standards, policies and procedures.

Responsibilities

• Communicate well in English.
• Refer/recommend a wide variety of resort activities and services.
• Provide information on the Westerly area and local attractions.
• Be well organized and able to prioritize in a busy environment.
• Support sustainability guidelines and practices.
• Carry out other duties aligned with the role's spirit and purpose.

Skills

Fluent English

Communication

Customer service

Hospitality experience

Job description

The Ocean House in Watch Hill, RI seeks an attentive Concierge to welcome guests and arrange personalized services with discretion. You will communicate clearly, provide local area insights, and coordinate dining, activities, and transportation to ensure memorable, seamless guest experiences.

This role requires flexible hours, including weekends and holidays, a hospitality mindset, and a commitment to our Service Excellence standards.