Night Auditor - Growth, Perks & Impact

The Roycroft Inn; East Aurora (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

Training & Development

Opportunity for Advancement

Medical

Dental

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Hotel Discounts

Safe Work Environment

Creating memorable experiences one je—

Job summary

The Roycroft Inn in East Aurora, NY is seeking a Night Auditor to warmly welcome guests and ensure accurate nightly financials. You will handle check-ins/outs, respond to guest requests, and coordinate with housekeeping, maintenance, and food & beverage to deliver exceptional service.

The role emphasizes reliable communication, attention to detail, and adherence to hotel policies while upholding the property's Guiding Principles. Weekend and holiday availability is required.

Qualifications

• Excellent communication, organizational, and guest service skills required.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.

Responsibilities

• Assist with prompt check-in and check-out of guests.
• Provide telephone service and accurate information to guests.
• Know hotel services and assist guests accordingly.
• Respond to guest requests promptly and courteously.
• Coordinate with housekeeping, maintenance, and F&B for guest services.
• Review shift logs and update for next shift.
• Resolve conflicts and negotiate effectively.
• Work as a team with coworkers.
• Process mails, messages, wake-up calls, and guest amenities.

Skills

Excellent communication

Organizational skills

Guest service skills

Availability weekends/holidays

Tools

Microsoft Excel

Microsoft Word

Property management software

Job description

The Roycroft Inn in East Aurora, NY is seeking a Night Auditor to warmly welcome guests and ensure accurate nightly financials. You will handle check-ins/outs, respond to guest requests, and coordinate with housekeeping, maintenance, and food & beverage to deliver exceptional service.

The role emphasizes reliable communication, attention to detail, and adherence to hotel policies while upholding the property's Guiding Principles. Weekend and holiday availability is required.