Night Auditor

Towneplace Suites | Laredo, TX; Laredo (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Friendly and team-focused environment

Access to pay early

Employee purchasing assistance program

Employee hotel room discounts

Medical / Dental / Vision / Short Term

Disability

Vacation and Holiday Pay

Opportunity for Advancement

Job summary

Towneplace Suites in Laredo, TX is seeking a Night Auditor to reconcile daily financial transactions and provide overnight guest services. This role suits detail-oriented individuals who can work independently during late-night hours.

Responsibilities include checking guests in/out, maintaining folios, handling cash, and ensuring brand standards while delivering exceptional service to guests throughout the night shift.

Qualifications

• Detail-oriented with ability to reconcile daily transactions.
• Strong guest service and professionalism is required.
• Ability to work independently during night shift and adhere to brand standards.

Responsibilities

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest’s folios including posting payments and rebates
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training within established timelines
• Understand and execute all emergency policies and PIC checklist requirements
• Maintain cash drawer and follow cash handling procedures
• Keep lobby and desk area clean and presentable at all times
• Communicate important information across shifts and to management
• Move/lift items weighing up to 50 lbs as needed
• Adhere to hotel rules, procedures, and policies
• Verify front desk transactions and ensure back-up balances to PMS
• Complete the PMS night audit procedures
• Print and complete all required reports
• Distribute guest folios to rooms for departing guests
• Communicate guest requests and safety concerns to overnight team
• Carry out other requests from hotel leadership
• Work with minimal supervision and make decisions to ensure guest satisfaction

Skills

Guest Service

Cash Handling

Communication

Team Coordination

Job description

Job Summary:

Join our team as a Night Auditor responsible for reconciling daily financial transactions and providing overnight guest services. This position suits detail‑oriented individuals who are comfortable working independently during late-night hours.

Job Description:

To assist all guests, coworkers, and vendors in a friendly, courteous, efficient, and professional manner. Our Night Auditors set the tone for our guests entire stay, so it is critical that our guests are our focus at all times.

Essential Job Functions:

• Smile and greet every person that walks through our doors
• Provide the highest quality of service at all times
• Promptly and effectively deal with any guest complaints or requests
• Check guests in and out of the hotel in accordance with all brand standards
• Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
• Use appropriate telephone scripted greetings at all times
• Complete all required brand training with in appropriate hotel established timelines
• Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
• Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
• Keep lobby and desk are clean and presentable at all times
• Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
• Must be able to move/lift items weighing up to 50 lbs from time to time
• Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
• Verify all front desk transactions and ensure all required back up balances to the Property Management System
• Effectively complete the Property Management System’s night audit procedures
• Print and complete all required reports
• Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
• Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
• Carry out all other reasonable requests as requested by the hotel leadership team
• Must be able to work with minimal supervision and be able to make decisions that take care of the guests needs to ensure customer satisfaction

Benefits:

• Competitive Pay
• Friendly and team-focused environment
• Access to pay early
• Employee purchasing assistance program
• Employee hotel room discounts
• Medical / Dental / Vision / Short Term Disability
• Vacation and Holiday Pay
• Opportunity for Advancement