Night Auditor

Proper Hospitality; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Austin Proper Hotel and Residences is seeking a dedicated Night Auditor to support the front office during overnight shifts. You will audit, balance, and reconcile the day’s financial transactions while delivering exceptional guest service in a quiet, late-night environment.

Key duties include nightly audits, guest billing, and coordinating with other departments to ensure smooth overnight operations. Prior hotel experience and PMS familiarity are highly valued at Proper Hospitality.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel or customer service experience preferred.
• Experience with hotel property management systems (InforHMS, Opera) is a plus.
• Previous night audit or accounting experience is highly preferred.

Responsibilities

• Perform the nightly audit, balance and post transactions to the hotel systems.
• Reconcile guest accounts and review room charges, payments, and incidentals.
• Provide front desk services during night shifts (check-ins/outs) and answer guest inquiries.
• Process payments and prepare invoices in accordance with hotel policies.
• Coordinate with housekeeping, maintenance, and security for overnight issues and document significant events.

Skills

Attention to detail

Communication skills

Multitasking

Time management

Basic accounting

Education

High School Diploma or equivalent

Tools

InforHMS

Opera

Job description

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city’s best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Job Summary:

As a Night Auditor, you will play a critical role in supporting the front office team during overnight shifts. Your primary responsibility will be to audit, balance, and reconcile the day’s financial transactions while providing exceptional guest service. You will be the main point of contact for guests during late hours, ensuring their needs are met while maintaining the hotel’s operational standards. This role requires attention to detail, strong problem‑solving skills, and the ability to work independently in a quiet, late‑night environment.

Essential Job Duties and Responsibilities

• Night Audit & Financial Reconciliation:
  • Perform the daily night audit function, ensuring all transactions are accurately recorded, balanced, and posted to the hotel’s financial systems.
  • Reconcile guest accounts, ensuring accuracy in charges, payments, and billing adjustments.
  • Review reports and logs to verify transactions such as room charges, guest payments, and charges to the hotel’s amenities and services.
  • Ensure that all revenue and financial data is accurately reflected in daily reports.
  • Prepare and distribute end‑of‑day financial reports for management review.
• Guest Service & Assistance:
  • Provide front desk services to guests during the night, including check‑ins, check‑outs, and responding to guest inquiries.
  • Handle guest complaints, requests, and concerns promptly and professionally, ensuring guest satisfaction.
  • Offer assistance with room keys, special accommodations, and any other requests from guests staying overnight.
  • Act as the point of contact for emergency situations, following hotel policies for handling any incidents.
• Ensure that guest accounts are billed correctly, including charges for room rates, services, and incidentals.
• Process payments from guests, including cash, credit, or debit transactions, and accurately record them in the system.
• Prepare invoices and handle special billing requests, ensuring they align with hotel policies.
• Communication & Coordination:
  • Maintain open communication with the day shift team to ensure a smooth transition and continuity of guest service.
  • Coordinate with housekeeping, maintenance, and security teams to address any overnight issues or requests.
  • Document any significant issues or events during the shift for management follow‑up.

Education and/or Experience

• High School Diploma or equivalent required.
• Previous experience in a hotel or customer service role is preferred.
• Experience with hotel property management systems (e.g., InforHMS, Opera, or similar) is a plus.
• Previous night audit or accounting experience is highly preferred.

Skills/Specialized Knowledge

• Strong attention to detail and accuracy in financial reconciliation.
• Excellent communication skills, both verbal and written, to interact with guests and team members.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced, quiet, and sometimes solitary work environment.
• Basic accounting skills and understanding of hotel financial operations.
• Exceptional customer service skills with the ability to resolve guest issues independently.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to occasionally lift or move up to 25 pounds (e.g., paperwork, guest items).
• Frequent use of hands, fingers, and wrists for typing, handling check‑in materials, and operating the phone or computer systems.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best‑in‑class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal‑opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state‑protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.