Night Auditor & Front Desk Specialist | Growth & Benefits

Socket.dev; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401K

Job summary

Hospitality Management Corporation in Austin, TX is seeking a Night Auditor/Front Desk Agent to support overnight operations and guest services at a select property. The role combines night audit duties with front desk responsibilities, requiring strong math, customer service, and communication skills, as well as familiarity with reservation systems and Microsoft Office.

Applicants should have a high school diploma or equivalent and a stable work history, with the ability to work overnights.

Qualifications

• Proven experience as a Night Auditor or in a similar hospitality role.
• Strong customer service and communication skills.
• Excellent math and problem-solving abilities.
• Proficient in Microsoft Office and hotel reservation systems.
• Detail-oriented with strong multitasking and time management skills.
• Ability to stay calm and professional under pressure.
• Available to work overnight shifts.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Handle guest check-ins, check-outs, room assignments, and special requests
• Take, modify, and cancel reservations according to hotel policies
• Follow proper credit and cash handling procedures
• Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
• Maintain key inventory and request re-keying as needed
• Verify accuracy of guest registration and payment details
• Perform additional duties as assigned by the General Manager

Skills

Night audit experience

Customer service

Communication skills

Math skills

Reservation systems

Multitasking

Time management

Overnight shifts

Education

High School diploma or equivalent

Stable work history

Tools

Microsoft Office

Hotel reservation systems

Job description

Hospitality Management Corporation in Austin, TX is seeking a Night Auditor/Front Desk Agent to support overnight operations and guest services at a select property. The role combines night audit duties with front desk responsibilities, requiring strong math, customer service, and communication skills, as well as familiarity with reservation systems and Microsoft Office.

Applicants should have a high school diploma or equivalent and a stable work history, with the ability to work overnights.