Night Auditor & Front Desk Specialist

Holiday Inn Express Houghton; Houghton (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality organization in Houghton, Michigan, is seeking a Night Auditor. This role involves auditing accounts, ensuring guest satisfaction, and operating front desk responsibilities during night shifts. Candidates should possess strong organizational skills and a friendly demeanor, with the ability to handle monetary transactions and manage various tasks. This role supports hotel occupancy and revenue management, ensuring all guest accounts are accurate and up to date. The ideal candidate thrives in a dynamic environment and is dedicated to exceptional guest service.

Qualifications

• Ability to learn front desk technical procedures and audit processes.
• Experience handling monetary transactions accurately.
• Strong organizational and multitasking skills.
• Ability to maintain a friendly demeanor with guests.
• Capable of adjusting to different guest situations quickly.

Responsibilities

• Audit all accounts to ensure balance and prepare reports.
• Serve as the front desk clerk during night shifts.
• Ensure maximum room revenues and guest satisfaction.
• Address guest issues and complaints effectively.
• Prepare breakfast setup for the next shift.

Skills

Front desk operations

Customer service

Sales techniques

Organizational skills

Computer operations

Stress management

Tools

Cash register

Computer

Phone system

Job description

A leading hospitality organization in Houghton, Michigan, is seeking a Night Auditor. This role involves auditing accounts, ensuring guest satisfaction, and operating front desk responsibilities during night shifts. Candidates should possess strong organizational skills and a friendly demeanor, with the ability to handle monetary transactions and manage various tasks. This role supports hotel occupancy and revenue management, ensuring all guest accounts are accurate and up to date. The ideal candidate thrives in a dynamic environment and is dedicated to exceptional guest service.