Night Auditor: Front Desk & Night Audit Specialist

Melrosehoteldc; Minnetonka, Northern (MN, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Office Audit Specialist to help maintain daily accounting accuracy and guest service excellence.

You will perform front office audits, review room and tax postings for accuracy, and support night audit routines, while collaborating with a friendly team to ensure smooth guest experiences for all guests. This role requires attention to detail, teamwork, and flexibility to work varying shifts, including nights, weekends, and holidays.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job description

Sheraton Minneapolis West Hotel in Minnetonka is seeking a Front Office Audit Specialist to help maintain daily accounting accuracy and guest service excellence.

You will perform front office audits, review room and tax postings for accuracy, and support night audit routines, while collaborating with a friendly team to ensure smooth guest experiences for all guests. This role requires attention to detail, teamwork, and flexibility to work varying shifts, including nights, weekends, and holidays.