Night Auditor

Hotel Yountville; Minnetonka, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sheraton Minneapolis West Hotel in Minnetonka, MN, seeks a full-time Front Desk Auditor to ensure accurate posting of room charges and taxes, perform nightly audit tasks, and maintain front office systems. You will handle check-ins, check-outs, payments, reservations, and PBX operations while delivering warm, professional guest service.

The role requires attention to detail, a strong work ethic, and flexibility to work varied shifts, including nights and weekends.

Qualifications

• Attention to detail and ability to complete tasks on time.
• Strong work ethic and initiative.
• May work nights, weekends, and holidays.
• Team-oriented and guest-focused.
• Able to work in a standard office environment.

Responsibilities

• Perform daily audit functions for front office and outlets.
• Review room and tax postings for accuracy and correct errors.
• Back up front office computer system and night audit programs.
• Rebuild front office system, reservations, and related software as needed.
• Follow management accounting and credit policies.

Skills

Front desk operations

Cash handling

Customer service

Teamwork

Tools

POS system

PMS software

Job description

Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka. Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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