Night Auditor & Guest Experience Lead

Socket.dev; Edina (MN); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Pet Insurance

Fully vested 401k

Employee Assistance Program

Earned Sick and Safe Time

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

The Westin Edina Galleria in Edina, MN is seeking a dedicated Night Auditor to service guest needs before, during, and after their stay. You will prepare end-of-day paperwork, close transactions, and support front desk operations to ensure a seamless guest experience.

Responsibilities include auditing reports, handling check-ins/outs, maintaining guest history, and upholding hotel standards. Convenience: benefits include paid time and a team-focused environment.

Qualifications

• Minimum two years’ experience in a Guest Services position with a full-service hotel.
• Must have High School diploma or the equivalent.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Ability to stand for entire shift and lift up to 40 pounds (100 pounds with assistance).
• Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
• Good reading, writing, and oral proficiency in the English language.
• Flexibility to work a varied schedule, which may include weekends and holidays.

Responsibilities

• Prepare and organize all night audit reports, including outlet receipts, PMS reports, and all other items required.
• Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• Responsible for the check-in/check-out of all guests.
• Maintain the highest quality database of guest history, preferences, and information.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• Complete opening and closing checklists.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Be knowledgeable of the Hotel and surrounding area.
• Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
• Ensure standards are maintained at the highest level.
• Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
• Maintain confidentiality of guest information and pertinent hotel data.
• Keep work area and public areas neat and tidy at all times.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

Skills

Guest Services

Customer Service

English Proficiency

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

PMS

Microsoft Office

Job description

The Westin Edina Galleria in Edina, MN is seeking a dedicated Night Auditor to service guest needs before, during, and after their stay. You will prepare end-of-day paperwork, close transactions, and support front desk operations to ensure a seamless guest experience.

Responsibilities include auditing reports, handling check-ins/outs, maintaining guest history, and upholding hotel standards. Convenience: benefits include paid time and a team-focused environment.