Night Auditor/Front Desk - LINE DC

The LINE Hotel Group; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Ward 1 resident bonus

Referral bonus

Discounted family rates

Family meals

Paid Time Off

Job summary

The LINE DC invites applications for a dynamic Front Desk Night Auditor residing in Washington, DC Ward 1. If hired, you may receive a Ward 1 Resident Bonus of $300. A passion for hospitality, strong communication, and the ability to manage multiple tasks in a fast-paced environment are essential.

This role emphasizes guest interactions, seamless check-in/out, and cross-department collaboration to deliver a standout experience. We value autonomy, teamwork, and attention to detail as core traits.

Qualifications

• High School diploma or GED required or equivalent.
• 3 years of related hospitality/service experience preferred.
• Strong communication skills are essential.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Handle guest interactions in person and by phone with hospitality and professionalism.
• Check in guests and ensure correct room type and rate is charged.
• Settle guest bills accurately and balance cash.
• Reconcile all transactions at the end of each shift.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Eye for detail

Problem solving

Microsoft Office

Opera PMS

Education

High School diploma or GED

Tools

Opera PMS

Microsoft Office

Job description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Who We Are…

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

The Property…

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

The Role…

We are seeking a dynamic Front Desk Night Auditor to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Essential Functions:

1. Greet every guest promptly with a smile and maintain eye contact
2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
5. Settle guest bills accurately
6. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
7. Reconcile all transactions at the close of each shift
8. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
9. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
10. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
11. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
12. Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Our Doors Are Yours To Open…

The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Medical, Dental, Vision
• $300 dollar bonus for DC Ward 1 Residents
• Referral bonus + competitive compensation
• Discounted family rates
• Family meals
• Paid Time Off

Compensation: $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.