Night Auditor - Front Desk Leader & Cash Integrity

Resorts World Catskills; Village of Monticello (NY); Sur place; USD 34 000 - 46 000; Plein temps

Résumé du poste

Resorts World Catskills seeks a Night Auditor to verify guest accounts, balance daily revenues, and support front desk operations. You will perform check-in/check-out, balance cash and process cards, and generate nightly reports while ensuring the highest level of guest service.

Responsibilities include closing front office duties, resolving discrepancies, and acting as manager on duty when needed to assist guests and staff during the audit shift.

Qualifications

• Must be 18 years or older.
• Two years of previous night audit/accounting experience or equivalent training.
• Must be able to obtain and maintain the NYS Gaming Commission license.

Responsabilités

• Perform Check-in and Check-out procedures.
• Balance cash and process credit card transactions.
• Conduct nightly audit procedures as directed by hotel/casino.
• Generate and distribute hotel system reports.
• Escalate discrepancies to Management and assist with resolutions.
• Oversee end-of-day close in the front office and ensure all rooms are checked in and payments secured.
• Provide excellent customer service to guests during audit shift.

Connaissances

Cash handling

Credit card processing

Customer service

Attention to detail

Communication

Team coordination

Formation

Associate or Bachelor degree in hotel management or related field

Description du poste

Resorts World Catskills seeks a Night Auditor to verify guest accounts, balance daily revenues, and support front desk operations. You will perform check-in/check-out, balance cash and process cards, and generate nightly reports while ensuring the highest level of guest service.

Responsibilities include closing front office duties, resolving discrepancies, and acting as manager on duty when needed to assist guests and staff during the audit shift.