Night Auditor

Resorts World Catskills; Village of Monticello (NY); On-site; USD 34,000 - 46,000; Full time

Job summary

Resorts World Catskills seeks a Night Auditor to verify guest accounts, balance daily revenues, and support front desk operations. You will perform check-in/check-out, balance cash and process cards, and generate nightly reports while ensuring the highest level of guest service.

Responsibilities include closing front office duties, resolving discrepancies, and acting as manager on duty when needed to assist guests and staff during the audit shift.

Qualifications

• Must be 18 years or older.
• Two years of previous night audit/accounting experience or equivalent training.
• Must be able to obtain and maintain the NYS Gaming Commission license.

Responsibilities

• Perform Check-in and Check-out procedures.
• Balance cash and process credit card transactions.
• Conduct nightly audit procedures as directed by hotel/casino.
• Generate and distribute hotel system reports.
• Escalate discrepancies to Management and assist with resolutions.
• Oversee end-of-day close in the front office and ensure all rooms are checked in and payments secured.
• Provide excellent customer service to guests during audit shift.

Skills

Cash handling

Credit card processing

Customer service

Attention to detail

Communication

Team coordination

Education

Associate or Bachelor degree in hotel management or related field

Job description

The Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the companies standards.

Essential Functions:

• Perform Check-in and Check-out procedures.
• Responsible for cash balancing and credit card processing.
• Performs all audit procedures as set forth by the Hotel/casino, on a nightly basis
• Initiates the generation of and coordinates the distribution of various hotel system reports.
• Notifies Management of any potential discrepancies and assists with research and resolution of problems.
• Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system.
• Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.
• Resolves guest complaints/concerns quickly and efficiently
• Prepares a summary of cash, check, and credit card activities
• Ability to operate front office equipment and software systems
• Complete end of day tasks
• Provide great customer service to all guests
• Performs other tasks as assigned.
• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Ability to diplomatically attend to complaints
• Strong commutation skills
• Ability to accurately record information and have an eye for detail

Knowledge/Work Experience:

• Must be 18 years or older
• Associates or bachelor's degree in hotel management or related field preferred.
• Two (2) years of previous night audit/accounting experience or equivalent training required.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Equal Opportunity Employer
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