Night Auditor — Front Desk Lead with Perks & Growth

Columbia-Hospitality; Palm Springs (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

HSA/FSA

Paid Time off

Get Paid Daily

Discounted Lodging, Dining, Spa, Golf,

Referral Bonus

Employee Assistance Program

Online Learning Platform

Diversity/Equity/Inclusion

Job summary

Hotel Zoso in Palm Springs, CA is seeking a hospitality professional to oversee day-to-day and night operations at the front desk, ensuring smooth cash handling, guest support, and security compliance.

The role requires 1 year minimum hospitality experience, strong communication skills, and bilingual English/Spanish capabilities. The successful candidate will collaborate with multiple departments, manage guest issues, and uphold company standards.

Qualifications

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Cash handling and computerized POS experience preferred.
• Strong written and verbal communication; bi-lingual (English/Spanish) preferred.
• Strong problem solving and conflict resolution skills.
• Knowledge of labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking hallways and lock doors.
• Strong customer relations skills.
• Strong computer skills: Outlook, Excel, Word.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

Skills

Cash handling

Front desk experience

Bi-lingual English/Spanish

Customer service

Problem solving

Communication skills

Microsoft Office (Outlook, Excel, Word

Tools

POS system

Microsoft Office

Job description

Hotel Zoso in Palm Springs, CA is seeking a hospitality professional to oversee day-to-day and night operations at the front desk, ensuring smooth cash handling, guest support, and security compliance.

The role requires 1 year minimum hospitality experience, strong communication skills, and bilingual English/Spanish capabilities. The successful candidate will collaborate with multiple departments, manage guest issues, and uphold company standards.