Night Auditor: Front Desk & Financial Controller

Columbia Hospitality; Palm Springs (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

HSA/FSA

Paid time off

Referral bonus

Discounted lodging

Employee assistance program

Volunteer opportunities

Job summary

Hotel Zoso in Palm Springs, CA, is seeking a hospitality professional to oversee night operations, including front desk duties, financial reconciliation, and guest services. You will ensure procedures meet standards, protect guest data, and support guests, staff, and vendors during shifts.

Ideal candidates bring 1 year of hospitality experience, cash handling and POS familiarity, plus strong English/Spanish communication.

Qualifications

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Communication skills

Problem solving

Tools

Point of Sale system

Job description

Hotel Zoso in Palm Springs, CA, is seeking a hospitality professional to oversee night operations, including front desk duties, financial reconciliation, and guest services. You will ensure procedures meet standards, protect guest data, and support guests, staff, and vendors during shifts.

Ideal candidates bring 1 year of hospitality experience, cash handling and POS familiarity, plus strong English/Spanish communication.