Night Auditor: Front Desk & Guest Experience

Hotel Equities; Redondo Beach (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Employee Referral Program

Life Insurance

FSA

Paid Parental Leave

Exclusive Discounts

Job summary

Hotel Equities is seeking a dependable Night Auditor to join our team in Redondo Beach. The role supports hotel operations, delivering exceptional service, and helping achieve business goals through accurate record-keeping and guest interactions.

You will process arrivals and departures, manage reservations and payments, respond to guest inquiries, and coordinate with housekeeping and other departments to maintain a seamless guest experience. Prior front desk or hospitality experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Professional and composed when resolving guest concerns.
• Ability to work nights, weekends, and holidays as needed.

Responsibilities

• Welcome guests with friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate when needed.
• Maintain accurate guest information, records, and shift documentation.
• Communicate with housekeeping, maintenance, sales and other departments.
• Promote hotel services and guest opportunities.
• Follow cash-handling, security, privacy, and SOPs.
• Monitor lobby and front desk area for a welcoming environment.
• Complete shift responsibilities and ensure smooth handoffs.

Skills

Communication skills

Customer service

Professionalism

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

PMS

POS systems

MS Office

Job description

Hotel Equities is seeking a dependable Night Auditor to join our team in Redondo Beach. The role supports hotel operations, delivering exceptional service, and helping achieve business goals through accurate record-keeping and guest interactions.

You will process arrivals and departures, manage reservations and payments, respond to guest inquiries, and coordinate with housekeeping and other departments to maintain a seamless guest experience. Prior front desk or hospitality experience is a plus.