Night Auditor — Flexible Scheduling & Guest Experience

Crescent Hotels & Resorts; Los Angeles (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Benefits plan

401K match

Flexible scheduling

Competitive wages

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts is seeking an Overnight Front Office team member in Los Angeles. You will manage check-ins, reservations, and guest inquiries on the overnight shift, ensuring seamless front desk and accounting operations.

The role emphasizes accurate records, prompt response to emergencies, and a positive guest experience. Ideal candidates bring 1–2 years of front office or night audit experience, strong computer and communication skills, and familiarity with Hyatt-brand processes to

Qualifications

• 1-2 years of hotel front office or night audit experience.
• Attention to detail and a passion for quality guest service.
• Hyatt brand experience and strong computer, customer service, and communication skills.

Responsibilities

• Provide excellent customer service to guests while the overnight shift; keep front desk and accounting operations running smoothly.
• Check in guests, answer phones, take reservations, respond to complaints and emergencies, process invoices and reconcile accounts.
• Investigate and resolve out-of-balance accounts; maintain accurate financial ledgers; assist with forecasts and audits.

Skills

Customer service

Communication skills

Computer skills

Night audit

Tools

Opera Cloud

Otelier

Job description

Crescent Hotels & Resorts is seeking an Overnight Front Office team member in Los Angeles. You will manage check-ins, reservations, and guest inquiries on the overnight shift, ensuring seamless front desk and accounting operations.

The role emphasizes accurate records, prompt response to emergencies, and a positive guest experience. Ideal candidates bring 1–2 years of front office or night audit experience, strong computer and communication skills, and familiarity with Hyatt-brand processes to