Night Auditor/Front Desk Agent

Hilton Fort Wayne, Indiana; Fort Wayne (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employee discounts

Job summary

Hilton Fort Wayne, Indiana is seeking a Night Auditor/Front Desk Agent. duties include nightly balancing, audits, and guest service during overnight and late shifts, with weekend/holiday requirements. Proficiency with Excel and Hilton systems is valued, along with strong attention to detail and multitasking in a fast-paced hotel setting.

Pay ranges up to $16/hour, onsite work in downtown Fort Wayne. Flexibility to cover 11:00 PM–7:00 AM and 3:00 PM–11:00 PM shifts is essential.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hotel front desk or night audit preferred.
• Familiarity with Hilton OnQ or PEP is a plus but not required.
• Proficiency with Microsoft Excel.

Responsibilities

• Audit, balance, and post room and F&B charges accurately.
• Prepare and reconcile daily financial reports and deposits.
• Perform nightly system balancing and end-of-day closeout.
• Handle guest check-ins/check-outs and upsell services.
• Communicate operational updates to team across shifts.
• Maintain cash handling procedures and privacy compliance.

Skills

Attention to detail

Customer service

Multitasking

Communication skills

Adaptability

Overnight work

Education

High school diploma or equivalent

Tools

Microsoft Excel

OnQ Hilton systems

PEP Hilton systems

Job description

Up to $16 per hour Hilton Fort Wayne, IN Onsite Job Classification: Front Desk Job Location: ONSHORE

Job Title: Night Auditor/Front Desk Agent

Pay Rate: $15/hr - $16/hr
Location: Hilton Fort Wayne, Indiana

Schedule Requirements

• Flexibility to work overnight shifts (11:00 PM – 7:00 AM) and 2nd shift hours (3:00 PM – 11:00 PM) as business needs require
• Schedule may vary week to week; no set or guaranteed shifts
• Weekend and holiday availability required
• Ability to adapt to scheduling needs across Night Audit and Front Desk coverage

Night Audit Duties

• Audit, balance, and post room, food, and beverage charges accurately
• Ensure accuracy of financial transactions, adjustments, and tax postings
• Complete and reconcile daily reports, including deposits, over/short accounts, and audit summaries
• Prepare daily statistical, financial, and operational reports
• Maintain proper cash handling procedures
• Perform nightly system balancing and end-of-day closeout procedures
• Utilize Microsoft Excel for tracking, reporting, and data entry tasks
• Ensure compliance with Hilton standards and accounting procedures
• Communicate effectively with management and incoming shifts regarding operational updates

Front Desk Duties

• Welcome guests and provide exceptional customer service
• Process check-ins and check-outs according to Hilton standards
• Assign and block rooms, manage reservations, and handle cancellations
• Promote hotel services and upsell when appropriate
• Respond to guest inquiries regarding hotel services, directions, and local attractions
• Assist with guest requests such as transportation, safety deposit boxes, and additional keys
• Answer and route phone calls professionally

Additional Responsibilities

• Protect guest and company information in compliance with privacy policies
• Maintain professionalism and a positive attitude with guests and team members
• Attend department meetings as required
• Report to work on time and in proper uniform
• Perform other duties as assigned by management

Qualifications

• High school diploma or equivalent preferred
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP or OnQ) is a plus, but not required
• Experience with Microsoft Excel
• Strong attention to detail and accuracy
• Ability to multitask and work independently in a fast-paced environment
• Strong communication and customer service skills
• High stress tolerance and adaptability

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Time Off, Vacation, and Holiday Pay
• 401(k) Retirement Plan
• Hilton Team Member Travel Program (discounted stays worldwide)
• Flexible scheduling and employee discounts

Other Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Environment

• Fast-paced, guest-focused hotel environment
• Located in downtown Fort Wayne at a premier full-service hotel and convention center

Ideal Candidate

• Dependable and reliable
• People-oriented and team-driven
• Detail-oriented
• Flexible and adaptable
• Comfortable working independently overnight with little to no supervision
• Strong "Can Do" attitude

Application Questions

• Are you available to work overnight shifts (11:00 PM – 7:00 AM)?
• Are you able to work a flexible schedule, including weekends and holidays?
• Do you have previous hotel front desk or night audit experience?
• Are you familiar with Hilton systems such as OnQ or PEP?
• Do you have experience using Microsoft Excel?

Pay: Up to $16.00 per hour

Work Location: In person