Front Desk - Night Audit - 11pm-7am Full Time

Hampton Inn & Suites UNMC (MHO II, Llc); Omaha (NE); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Hilton hotel discounts

Opportunities for growth and advance

Supportive team environment

Paid training

Paid time off and other benefits for-?

Job summary

Hampton Inn & Suites UNMC (MHO II, Llc) in Omaha hires a Night Auditor to manage overnight guest services and financial reconciliation, ensuring smooth operations during night hours. This role blends front desk tasks with auditing responsibilities to support the hotel's nightly processes.

The ideal candidate will have strong customer service and communication skills, the ability to multitask, and reliability for overnight shifts, including weekends and holidays.

Qualifications

• Previous hotel or customer service experience is preferred but not required—we're happy to train the right person.
• Strong customer service and communication skills.
• Comfortable working independently and making decisions when needed.
• Basic computer skills and strong attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable attendance and punctuality are essential.
• Must be available to work overnight shifts, including weekends and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Check guests in and out efficiently and accurately.
• Answer phones, respond to guest requests, and address concerns promptly.
• Balance and reconcile daily financial transactions and complete the nightly audit.
• Prepare reports for management.
• Process reservations and maintain accurate guest information.
• Maintain a clean, organized front desk and lobby.
• Follow Hilton brand standards, hotel policies, and procedures.
• Monitor the property and help maintain a safe and secure environment for guests and team members.
• Assist with setting up the complimentary breakfast as needed.
• Perform light housekeeping and other duties as assigned to support hotel operations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Reliability

Team player

Tools

PMS software

Job description

Position Summary

As our Night Auditor, you'll play an important role in ensuring our guests receive excellent service while completing the hotel's nightly accounting and audit procedures. This position combines front desk responsibilities with financial reconciliation and helps ensure the hotel operates smoothly throughout the overnight hours.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Check guests in and out efficiently and accurately.
• Answer phones, respond to guest requests, and address concerns promptly.
• Balance and reconcile daily financial transactions and complete the nightly audit.
• Prepare reports for management.
• Process reservations and maintain accurate guest information.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Follow Hilton brand standards, hotel policies, and procedures.
• Monitor the property and help maintain a safe and secure environment for guests and team members.
• Assist with setting up the complimentary breakfast as needed.
• Perform light housekeeping and other duties as assigned to support hotel operations.

Qualifications

• Previous hotel or customer service experience is preferred but not required-we're happy to train the right person.
• Strong customer service and communication skills.
• Comfortable working independently and making decisions when needed.
• Basic computer skills and strong attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable attendance and punctuality are essential.
• Must be available to work overnight shifts, including weekends and holidays.

What We Offer

• Competitive pay
• Hilton hotel discounts
• Opportunities for growth and advancement
• Supportive team environment
• Paid training
• Paid time off and other benefits for eligible team members