Hotel Front Desk Agent/Night Auditor

Lincoln Hospitality Management, LLC; Juno Beach (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(K) Match

Paid Time Off

Job summary

Lincoln Hospitality Management, LLC in Juno Beach, FL is seeking a Night Auditor to support overnight operations at our hotel. You will audit accounts, process reservations, handle check-ins/outs, and coordinate guest services to ensure a smooth overnight experience.

The role requires reliability for 11pm-7am shifts, basic PBX operation, and a strong work ethic as part of a team. Previous night audit or Hilton background is a plus.

Qualifications

• 1 year hotel night audit experience preferred (Hilton background is a plus).
• PEP System knowledge is recommended but not required.
• Strong work ethic.
• Ability to be a reliable team player.

Responsibilities

• Audits accounts to ensure proper balances including tray, city ledger, deposits, credit card accounts, and room charges.
• Verify that all end-of-day work has been performed by other departments.
• Provide courteous guest service by responding promptly to inquiries, requests, and complaints.
• Coordinates the delivery of guest services by other hotel departments and external vendors.
• Processes all reservations and cancellations in a timely manner via mail, phone, or in person.
• Check-in and check-out departing guests efficiently following established procedures.
• Maximize room revenue and occupancy through suggestive selling.
• Handle departmental accounting, cash, and maintain front desk records and PBX operations.
• Maintain front desk information sources and operate the front office equipment.
• Comply with security procedures and corporate/franchise policies.

Skills

Night audit experience

PEP System knowledge

Strong work ethic

Team player

Education

High school graduate or equivalent

Job description

Wage and Benefits:

Starting: $18.00 per hour

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(K) Match
• Paid Time Off

JOB SUMMARY:

Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments. Audits accounts for accuracy, executes account transfers, and prepares reports of daily accounting transactions.

Schedule includes 11pm-7am, night audit,

QUALIFICATIONS

1. 1 Year Hotel NightAudit experience preferred (A Hilton background is a PLUS)
2. PEP System knowledge is recommended but not required.
3. Strong Work Ethic
4. Ability to be a reliable team player

ESSENTIAL FUNCTIONS:

• Audits accounts to ensure proper balances, including such accounts as tray and city ledger, reservation deposits, credit card accounts, and room charges.
• Verify that all EOD work has been performed by other departments.
• Provides courteous guest service by responding promptly and efficiently to inquiries, requests

and complaints, and by accurately processing guest mail and messages.

• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
• Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
• Maximizes room revenue and occupancy levels through suggestive selling.
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
• Operates the applicable franchise terminal and performs designated training and maintenance tasks.
• Monitors in-house computer accuracy to ensure maximum occupancy.
• Examines the day's reservations for correct date, type of room reserved, and any special requests.
• Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
• Complies with all corporate office and applicable franchise policies and procedures.
• Maintains order and cleanliness of the front desk area.
• Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
• Complete all items on checklist prior to completing shift close out.
• Participates in MOD schedule with Front Desk Manager or General Manager are off property.
• Performs other related unrelated tasks as assigned by management.

JOB SPECIFICATIONS:

• Environmental Conditions
  • 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
  • 5% Outside: No protection from weather conditions during property walks and inspections.
• Essential Skills
  • Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
  • Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
  • Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
  • Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
  • Requires knowledge of auditing, bookkeeping, and accounting procedures to include report preparation.
  • Requires ability to operate all Front Office equipment.
  • Lift and carry 30 to 50 pounds.
  • Ability to stand for long periods of time.
• Educational/Vocational Preparation
  • High school graduate or equivalent.
  • Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.