Night Auditor: Elite Guest Service & Nightly Audit

Gabriel Group; Chesterfield (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Night Auditor at Midas Hospitality handles overnight front office operations, balances daily transactions, and prepares financial reports for the next day. The role emphasizes accurate audits, guest service excellence, and adherence to safety and cash-handling procedures.

Experience in hotel front desk or night audit is preferred, with a focus on independent work, confidentiality, and the ability to work weekends and holidays.

Qualifications

• Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required.
• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy when handling financial transactions and reports.
• Basic math, computer, and data entry skills.
• Ability to learn hotel Property Management Systems (PMS) and financial reporting systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight shifts.
• Ability to maintain confidentiality when handling guest and financial information.
• Ability to work overnight shifts, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room availability, rates, packages, promotions, and hotel services.
• Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience.
• Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel amenities, local attractions, transportation, and services.
• Resolve guest concerns professionally and elevate issues when necessary to ensure guest satisfaction.
• Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports.
• Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets.
• Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership.
• Review Front Office logs, room status reports, and housekeeping information to prepare for the following day’s operations.
• Maintain accurate records of guest communications, packages, messages, and overnight activity.
• Ensure the Front Desk and lobby areas remain clean, organized, and professional.
• Monitor hotel safety and security, understand emergency procedures, and assist during emergency situations when needed.
• Communicate maintenance concerns, guest issues, and important updates to the appropriate hotel departments.
• Follow all company policies, safety procedures, and standard operating procedures.
• Complete additional projects and assignments as requested by hotel leadership.

Skills

Customer service

Attention to detail

Math skills

PMS knowledge

Problem solving

Independent work

Overnight shifts

Communication

Data entry

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Night Auditor at Midas Hospitality handles overnight front office operations, balances daily transactions, and prepares financial reports for the next day. The role emphasizes accurate audits, guest service excellence, and adherence to safety and cash-handling procedures.

Experience in hotel front desk or night audit is preferred, with a focus on independent work, confidentiality, and the ability to work weekends and holidays.