Night Auditor: Elevate Guest Experience & Night Ops

White Lodging; Clemson (SC); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Discounts on hotel rooms & dining

Job summary

White Lodging is seeking a Night Auditor to welcome guests and ensure their stay begins with a warm greeting and ends with exceptional service. The position is based at The Shepherd Hotel and requires efficient, courteous front desk support, accuracy in daily financial procedures, and a commitment to secure handling of guest information.

You will balance transactions, run audits and reports, and help resolve guest questions or concerns while maintaining a positive, professional demeanor for a

Qualifications

• Excellent communication skills with guests and colleagues.
• Demonstrated customer-service mindset and professionalism.
• Able to adapt to changing situations and shift requirements.
• Team player with a positive, outgoing attitude.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Balance all hotel and restaurant transactions daily including cards, cash, and funds.
• Follow credit, cash-handling and accounting procedures consistently.
• Run audits and reports; record revenues and statistics accurately.
• Read and explain reports, folios, and procedures clearly and concisely.
• Protect guest and hotel information and maintain confidentiality.
• Respond to and resolve guest concerns or complaints promptly.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service oriented

Flexibility/adaptability

Job description

White Lodging is seeking a Night Auditor to welcome guests and ensure their stay begins with a warm greeting and ends with exceptional service. The position is based at The Shepherd Hotel and requires efficient, courteous front desk support, accuracy in daily financial procedures, and a commitment to secure handling of guest information.

You will balance transactions, run audits and reports, and help resolve guest questions or concerns while maintaining a positive, professional demeanor for a