Night Audit

White Lodging; Clemson (SC); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Discounts on hotel rooms & dining

Job summary

White Lodging is seeking a Night Auditor to welcome guests and ensure their stay begins with a warm greeting and ends with exceptional service. The position is based at The Shepherd Hotel and requires efficient, courteous front desk support, accuracy in daily financial procedures, and a commitment to secure handling of guest information.

You will balance transactions, run audits and reports, and help resolve guest questions or concerns while maintaining a positive, professional demeanor for a

Qualifications

• Excellent communication skills with guests and colleagues.
• Demonstrated customer-service mindset and professionalism.
• Able to adapt to changing situations and shift requirements.
• Team player with a positive, outgoing attitude.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Balance all hotel and restaurant transactions daily including cards, cash, and funds.
• Follow credit, cash-handling and accounting procedures consistently.
• Run audits and reports; record revenues and statistics accurately.
• Read and explain reports, folios, and procedures clearly and concisely.
• Protect guest and hotel information and maintain confidentiality.
• Respond to and resolve guest concerns or complaints promptly.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service oriented

Flexibility/adaptability

Job description

Who We Are

White Lodging develops and operates a portfolio of award‑winning, premium‑brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Position Information

Location: The Shepherd Hotel

Summary:

Who We Are

White Lodging develops and operates a portfolio of award‑winning, premium‑brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You’ll Do

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk‑related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash‑handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To

• This position offers wages up to $21.18 per hour.
• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.