Night Auditor: Elevate Guest Experience & Front Desk Ops

BOTTLEWORKS HOTEL OPERATIONS LLC; Indianapolis (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training opportunities

401K

Medical benefits

Pet insurance

Job summary

Bottleworks Hotel, Indianapolis, part of Geronimo Hospitality Group, seeks a Night Auditor to balance daily revenue and ensure front desk excellence. You’ll greet guests, manage check-ins and check-outs, and maintain accurate financial records, contributing to a smooth, welcoming guest experience.

This role emphasizes teamwork, reliability, and strong communication. Candidates must have a high school diploma or equivalent and U.S.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• U.S. Work Authorization (required).

Responsibilities

• Greets every guest.
• Assist and accommodate all guest needs within your capabilities.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verifies all account posting and balances.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operation for management.
• Understands principles of auditing, balancing and closing out accounts.
• Knows how to operate property management system and other front office equipment.
• Understands and knows how to perform check-in and check-out procedures.
• Handles and resolves guest complaints.
• Uses proper mail, package and message handling procedures.
• Demonstrates good communication skills.
• Uses proper telephone etiquette.
• Writes legibly. Sends and receives faxes and copies.
• Performs Manager on Duty functions.

Skills

Excellent communication skills

Conflict management

Education

High school diploma or equivalent

Job description

Bottleworks Hotel, Indianapolis, part of Geronimo Hospitality Group, seeks a Night Auditor to balance daily revenue and ensure front desk excellence. You’ll greet guests, manage check-ins and check-outs, and maintain accurate financial records, contributing to a smooth, welcoming guest experience.

This role emphasizes teamwork, reliability, and strong communication. Candidates must have a high school diploma or equivalent and U.S.