Night Auditor: Front Desk & Nightly Revenue Auditor

White Lodging; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is hiring a Night Auditor at the JW Marriott Indianapolis to serve as the first point of contact for guests, greeting arrivals and ensuring a smooth, secure, and welcoming stay. The role emphasizes accurate cash handling, daily audits, and clear communication with guests and hotel teams.

Successful candidates will bring strong customer service orientation, flexibility to work nights, weekends, and holidays, and a collaborative spirit with the front desk team.

Qualifications

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Front Desk

Customer Service

Communication

Flexibility

Teamwork

Hospitality Experience

Job description

White Lodging is hiring a Night Auditor at the JW Marriott Indianapolis to serve as the first point of contact for guests, greeting arrivals and ensuring a smooth, secure, and welcoming stay. The role emphasizes accurate cash handling, daily audits, and clear communication with guests and hotel teams.

Successful candidates will bring strong customer service orientation, flexibility to work nights, weekends, and holidays, and a collaborative spirit with the front desk team.