Night Auditor | Courtyard by Marriott Faro Blanco Resort

Shaner Hotels; Marathon (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Shaner Hotels in Marathon, FL seeks a Night Auditor to balance daily revenue and ensure guest satisfaction during the overnight shift.

You will act as front desk lead during audit, handle late check-ins, process payments, and generate nightly reports while delivering courteous service to guests and coordinating with departments.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Able to communicate with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities appropriate for guests.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, during overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process late check-ins and early check-outs according to hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute nightly reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication skills

Guest service

Bilingual English/Spanish

Education

High school diploma

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, during the overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all late check-ins and early check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute nightly reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.