Night Auditor | Baltimore McHenry Row Courtyard

Shaner Hotels; Baltimore (MD); On-site; USD 22,000 - 28,000; Full time

Job summary

Shaner Hotels in Baltimore is seeking a Night Auditor to balance daily revenue and guest services on the overnight shift at the Courtyard by Marriott Baltimore McHenry Row.

You will handle check-ins/outs, cash handling, nightly reporting, and guest issue resolution while ensuring top-notch service and adherence to hotel policies.

Experience in customer service and basic computer skills preferred; bilingual English/Spanish is a plus.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.
• Attendance on night audit shift duties including balancing revenue and expenses and performing front desk functions.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Guest service

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity to join our team at the Courtyard by Marriott Baltimore McHenry Row! This stunning 126-room property is located within the vibrant McHenry Row development in Baltimore, offering guests a modern and convenient stay in one of the city's most dynamic neighborhoods.

Ideally situated less than one mile from the Maryland Cruise Terminal and less than two miles from M&T Bank Stadium and Horseshoe Casino, our hotel provides easy access to Baltimore's top attractions, entertainment venues, waterfront destinations, and business districts.

The Courtyard by Marriott Baltimore McHenry Row features contemporary accommodations, thoughtful amenities, flexible spaces for work and relaxation, and the exceptional service experience guests expect from the Courtyard brand.

If you're passionate about hospitality and committed to creating memorable guest experiences, Courtyard by Marriott Baltimore McHenry Row offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and professional development while helping deliver exceptional stays for every guest.