Night Auditor

Tru by Hilton Tallahassee / Central, FL; Springfield (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an established industry player that values service quality and employee growth. This role offers a dynamic environment where you can develop your skills in hospitality. You'll be responsible for ensuring a seamless check-in experience for guests, managing inquiries, and maintaining a welcoming atmosphere. With a commitment to employee development and a range of benefits, this is an exciting opportunity to advance your career in a supportive team. If you're passionate about delivering exceptional service, this position is perfect for you.

Benefits

Medical

Vision

401K

Immediate Pay

Vacation time

Sick time

Holiday pay

Bonus opportunities

Employee discounts

Life insurance

Qualifications

• Customer service experience is required for this role.
• Attention to detail and organizational skills are essential.

Responsibilities

• Review guaranteed arrivals and verify credit card validity.
• Respond promptly to guest inquiries or complaints.

Skills

Customer service experience

Attention to detail

Organizational skills

Cash handling

Education

Previous hospitality experience

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry.

We aim to achieve this by fostering an environment of friendly employee behavior and delivering the highest quality service and value to our guests.

We seek passionate individuals who are eager to grow with us, from our Team Members to our General Managers and Regional Support team.

Most of our leadership team members have been promoted from within the company. As a team member, you will be expected to contribute your talents and energies to improve our environment, quality, and services.

In return, you will have opportunities to grow and advance your career.

Kana Hotel Group offers the following benefits:

• Medical
• Vision
• 401K
• Immediate Pay - earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term / short-term disability
• Life insurance

Primary Responsibilities:

1. Review all guaranteed arrivals and verify credit card validity by running the numbers to ensure they are not already in-house.
2. Ensure that rooms (day use) are marked as dirty in the system for housekeeping to clean.
3. Explain and provide promotional items to each guest checking in.
4. Explain hotel amenities such as free breakfast, spa, fitness center, voicemail, etc., to guests.

Additional Guest Service Duties:

1. Document new commercial customer check-ins to facilitate potential account opening.
2. Inquire about blocked rooms and coordinate with maintenance to resolve issues.
3. Ensure rollaway beds and cribs are correctly placed as per the system.
4. Respond promptly to guest inquiries or complaints.
5. Offer alternative solutions if guest demands cannot be met.
6. Cover other hotel areas as needed.
7. Document guest accidents with an accident report form.
8. Maintain the maintenance log for reported complaints.
9. Keep all front desk areas clean and organized.
10. Greet guests warmly and proactively.
11. Perform other duties as assigned.

Education / Experience:

• Previous hospitality experience preferred.
• Customer service experience required.
• Experience with cash handling, credit card procedures, and basic math concepts.
• Attention to detail and organizational skills.
• Knowledge of hotel layout, amenities, procedures, and organization.
• Knowledge of local area, including businesses, major roads, community events, and attractions.

Our company is committed to equal employment opportunities and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all employment terms and conditions, including recruiting, hiring, promotion, termination, layoffs, transfers, leaves, compensation, and training.