Night Auditor

Holiday Inn Washington Dulles Airport; Virginia; On-site; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual for an overnight position. This role involves managing guest services, ensuring financial accuracy, and maintaining a safe environment. You'll be the point of contact during the night shift, providing exceptional service and support to guests while balancing financial reports. Ideal candidates will have prior experience in guest services and a strong attention to detail. Join a team that values quality and customer satisfaction, and take the next step in your hospitality career with a company that has a rich history and commitment to excellence.

Qualifications

• 2+ years of guest service experience in a hospitality setting.
• Excellent communication skills and attention to detail required.

Responsibilities

• Manage overnight shift duties, ensuring guest satisfaction and safety.
• Balance revenue sources and complete daily financial reports.

Skills

Guest Service

Financial Reporting

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Computer Software

Job description

Compensation: Starting at $18.00 per hour, Full-Time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

This is a full time, on-site position requiring flexibility for scheduling including weekends and holidays. Typical work hour is 11pm-7am - with varying off days based on business needs.

Responsibilities:

1. Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
2. Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.
3. Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
4. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
5. Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

1. High school diploma or GED required.
2. 2+ years prior guest service experience required, preferably in a hospitality setting.
3. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled