Night Auditor

SMI Hotel Group; Virginia (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group is seeking a Night Auditor to provide exceptional service to guests, manage check-ins and check-outs, and handle financial transactions. The ideal candidate should have strong customer service skills and attention to detail. This role offers various benefits including health insurance and paid time off.

Benefits

Health, dental, and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash and credit card procedures.

Responsibilities

• Review all guaranteed arrivals and verify credit cards.
• Respond promptly to guest inquiries and complaints.
• Maintain all areas of the front desk.

Skills

Customer service

Attention to detail

Education

High School diploma/GED

Job description

Are you friendly and able to work in a fast-paced environment?

The Hotel Night Auditor attends to guests’ needs, including, but not limited to, registration, checkout, and cashiering.

Night Auditor Benefits

• Health, dental, and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages (full-time and part-time employees)

Night Auditor Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternative solution if guest demand cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Perform other job-related duties as assigned

Qualifications of the Night Auditor

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and using math concepts
• Attention to detail

SMI Hotel Group recruits the best and brightest to deliver the highest quality service to our guests. If you believe you have what it takes to join our team as a Night Auditor, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.