Night Auditor

Luminary Hotel & Co; United States; On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free meals during shifts

Paid time off (PTO)

Marriott property discounts

401(k) retirement plan

Job summary

Fenway Hotel in Dunedin, FL is seeking a Night Auditor to manage overnight front desk operations, balance and audit revenues, and ensure exceptional guest service in line with Marriott brand standards.

The role requires overnight experience, punctuality, and the ability to work independently; benefits include PTO, free meals, Marriott discounts, and 401k participation. Typical shifts 11pm–7am, weekends required.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to take initiative and work independently with minimal supervision.
• Ability to use technology, e.g., computers, tablets, and iPads.

Responsibilities

• Balance and audit room revenue, F&B revenue, banquet revenue, cashier reports, and guest accounts for accuracy.
• Follow daily closing audit procedures and prepare reports for the next day.
• Interact with guests with personalized service using guest names.
• Process mobile arrivals and assist with remote check-in per guidelines.
• Handle payments and guest billing inquiries.

Skills

Customer service

Communication

Independent work

Tech savvy

Education

High School diploma or equivalent

Overnight hospitality experience (1–2+ years)

Opera PMS experience or hotel reservation systems

Confidentiality handling

Tools

Opera PMS

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About the Fenway Hotel Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along?

Tampa Bay Top Workplaces “Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!”

Overview of the role The Night Auditor is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

Notice: Applicants MUST have overnight work experience. Hospitality experience is preferred.

Schedule Availability

• Open availability required / part-time
• Typical schedule is the overnight shift from 11pm-7am
• Weekend availability is a must

Our part-time employees receive paid time off benefits on an accrual basis, a free meal for each scheduled work shift, discounts at Marriott properties worldwide, may participate in our 401k plan, and much more!

Essential Job Functions

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting with the preparation of all reports relevant to daily revenues
• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
• Interacts with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines
• Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
• Responsible for knowing all functions to showcase the hotel and the hotel’s unique story to each guest
• Actively engage guests in and promote hotel loyalty program, including new guest program enrollments
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Assign and escort guests to rooms according to their preferences, paying attention to those nonverbal cues that make each experience memorable
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines
• Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations
• Be prepared to assist guests in setting up reservations or tours in the area
• Assist with guest luggage and receive, store, and deliver both luggage and mail
• Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines
• Follow scheduled shifts and follow break and lunch requirements
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Perform other duties as management requests to service our guests

Hotel Performance Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.

Education & Experience

• High School diploma, equivalent, or higher
• Overnight work experience required 1-2 years or more of experience in hospitality, preferably with front desk
• Ability to take initiative and work independently with minimal supervision
• Previous Opera PMS experience preferred, or other hotel reservation systems
• Experience handling tasks and processes that require maintaining high confidentiality
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads
• Proven experience working in a clean, organized, and efficient manner
• Experience in handling confidential information
• Ability to work collaboratively on a team, and with other departments within the hotel
• A sense of ownership in everything that you do

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to bend frequently
• Ability to lift, push, pull up to 50 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above listed benefits except for Medical Coverages and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project.

Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)